Bank of America Chatbot is About to Get Help From Unusual Source

In October, Bank of America (BAC) – Get a free report announced that its virtual financial assistant, Erica, has had one billion interactions with its clients.

The artificial intelligence (AI) technology was first launched in May 2018. The company said the assistant will help users look up past transactions, connect them to information about their credit scores and money management, access key information such as routing numbers and nearby ATMs, schedule in-person meetings and use Zelle to transfer money.


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