Microsoft might integrate ChatGPT AI into Outlook, Word

Microsoft is currently testing the GPT AI language, developed by technology brand OpenAI, for potential use in Office suite products including Word, Outlook and PowerPoint.

OpenAI’s intuitive technology products, including ChatGPT and Dall-E 2, have become internet sensations for their text and image generation prowess. Many speculate about how ChatGPT can be used practically and ethically. However, Microsoft is looking to use the company’s AI models in a more actionable way. The company has already implemented a version of the OpenAI GPT text-generator model as an update to its auto-completion feature, according to The Information.

Microsoft is testing GPT AI model features in PowerPoint and Outlook. This includes functionality that allows people to find Outlook search results using AI-driven conversation-like commands instead of keywords in an email inbox. Outlook and Word also get AI models that can make suggested replies to emails or recommend document changes to sharpen writing skills. There’s currently no word on whether this usage will eventually build into consumer-facing versions of Microsoft Office, or whether the brand is playing with the potential of the GPT model.

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However, this practical use of GPT technology will only come after Microsoft invests $1 billion in OpenAI in 2019 and “purchases an exclusive license for the underlying technology behind GPT-3 in 2020,” the publication added.

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In addition to the Office suite, Microsoft is looking to implement the GPT AI model into its Bing search engine in an effort to compete with Google. According to The Verge, this could be the most likely product to release in March with availability being speculated.

However, OpenAI’s technology, while impressive, has many risks, including some related to data accuracy and privacy. The brand’s freemium ChatGPT AI chatbot is notorious for filling in unknown information with false data, which can be a challenge if the model is being developed for professional use.

In terms of privacy, The Information said Microsoft is working to develop its own custom privacy-preserving models based on GPT-3 and GPT-4. The company claims to have seen early positive results in “training large language models on private data,” but has not confirmed whether the model is good enough for a commercial or business-tier product.

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